Vendor Return Policy
Return Window: Items can be returned within 3 days of delivery.
Eligibility Criteria for Returns:
- Items must be unused, undamaged, and in their original packaging.
- The item should be in the same condition as when received.
- Personalized or Custom-Made Items:
- Items that have been customized or personalized specifically for the customer’s preferences, such as engraved jewelry or custom-printed merchandise.
- Intimate Apparel:
- Undergarments, lingerie, and swimwear that are worn close to the body.
- Perishable Goods:
- Food items, plants, and other perishable goods that have a limited shelf life.
- Health and Hygiene Products:
- Products like cosmetics, skincare, and grooming items that may have been opened or used, posing hygiene concerns.
- Digital Products:
- Downloadable content, software, and digital goods that cannot be physically returned once purchased.
- Final Sale or Clearance Items:
- Items marked as “final sale” or purchased from clearance sections, indicating that they are heavily discounted and not eligible for return.
- Event Tickets:
- Tickets for concerts, shows, sports events, and other entertainment activities.
- Gift Cards:
- Prepaid gift cards that can be redeemed for purchases.
- Disposable Items:
- Items intended for single use, such as disposable cutlery or party supplies.
- Opened or Used Electronics:
- Electronics that have been unsealed or used, such as headphones, earbuds, or software.
- Hazardous Materials:
- Items that are dangerous or hazardous to ship, such as certain chemicals or batteries.
- Furniture and Large Items:
- Oversized or heavy furniture items that require special handling and shipping arrangements.
- Items with Limited Lifespan:
- Items with a limited functional lifespan, such as printer ink cartridges, batteries, or air filters.
- Items Sold as Parts or Accessories:
- Individual components or parts of a larger item that are sold separately.
- Sale of Services:
- Services provided by vendors, such as consulting, coaching, or digital services.
- Items Marked as Non-Returnable by Vendor Policy:
- Some vendors might have specific items they consider non-returnable due to their policies.
- Contact our customer support within 24 hours of receiving the item to initiate the return process.
- Provide the order number, item details, and reason for the return.
- Await confirmation from our support team to proceed with the return.
- Customers are responsible for the return shipping costs.
- In case of a faulty or damaged item, return shipping costs will be covered by the vendor.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original method of payment within 14 days.
- We do not currently support direct exchanges. If you wish to exchange an item, you can follow the return process and then place a new order for the desired item.
Cancellation of Returns:
- If you change your mind about a return request, please notify us as soon as possible. If the item has not yet been shipped back, we can cancel the return process.
- For return inquiries, please contact our customer support here.