Return Window: Items can be returned within 3 days of delivery.
Eligibility Criteria for Returns:
Items must be unused, undamaged, and in their original packaging.
The item should be in the same condition as when received.
Non-Returnable Items:
Personalized or Custom-Made Items:
Items that have been customized or personalized specifically for the customer’s preferences, such as engraved jewelry or custom-printed merchandise.
Intimate Apparel:
Undergarments, lingerie, and swimwear that are worn close to the body.
Perishable Goods:
Food items, plants, and other perishable goods that have a limited shelf life.
Health and Hygiene Products:
Products like cosmetics, skincare, and grooming items that may have been opened or used, posing hygiene concerns.
Digital Products:
Downloadable content, software, and digital goods that cannot be physically returned once purchased.
Final Sale or Clearance Items:
Items marked as “final sale” or purchased from clearance sections, indicating that they are heavily discounted and not eligible for return.
Event Tickets:
Tickets for concerts, shows, sports events, and other entertainment activities.
Gift Cards:
Prepaid gift cards that can be redeemed for purchases.
Disposable Items:
Items intended for single use, such as disposable cutlery or party supplies.
Opened or Used Electronics:
Electronics that have been unsealed or used, such as headphones, earbuds, or software.
Hazardous Materials:
Items that are dangerous or hazardous to ship, such as certain chemicals or batteries.
Furniture and Large Items:
Oversized or heavy furniture items that require special handling and shipping arrangements.
Items with Limited Lifespan:
Items with a limited functional lifespan, such as printer ink cartridges, batteries, or air filters.
Items Sold as Parts or Accessories:
Individual components or parts of a larger item that are sold separately.
Sale of Services:
Services provided by vendors, such as consulting, coaching, or digital services.
Items Marked as Non-Returnable by Vendor Policy:
Some vendors might have specific items they consider non-returnable due to their policies.
Return Process:
Contact our customer support within 24 hours of receiving the item to initiate the return process.
Provide the order number, item details, and reason for the return.
Await confirmation from our support team to proceed with the return.
Return Shipping:
Customers are responsible for the return shipping costs.
In case of a faulty or damaged item, return shipping costs will be covered by the vendor.
Refund Process:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 14 days.
Exchanges:
We do not currently support direct exchanges. If you wish to exchange an item, you can follow the return process and then place a new order for the desired item.
Cancellation of Returns:
If you change your mind about a return request, please notify us as soon as possible. If the item has not yet been shipped back, we can cancel the return process.
Contact Information:
For return inquiries, please contact our customer support here.