Pricing plans

Once your subscription expires, your storefront will automatically redirect visitors to a subscription renewal page. Don’t worry — you’ll still have full access to your admin panel to reactivate your store. However, if your account remains inactive for 30 days after expiry, it will be permanently deleted, and you’ll need to start from scratch.
Keeping your website active isn’t just about being online — it helps your store maintain visibility on search engines like Google. Frequent downtimes or long periods of inactivity can negatively impact your SEO ranking, which means fewer people will find your business online. Renew promptly to keep selling, protect your traffic, and stay discoverable!

Yes, we can. We offer a dedicated team to manage your website, social media, and other digital tasks. This allows you to focus on the core operations of your business while we handle the online side of things.

Absolutely. While you're waiting to get a logo, your business name will be displayed in the logo area of your website. We also offer logo design services, which you can opt into when submitting your store details.

No, we do not charge any transaction fees. However, if you integrate a third-party payment gateway (e.g., Paystack, PayPal or Stripe), you may incur fees from them. Please refer to their official websites for up-to-date pricing.

You have full control over your store’s shipping setup. You can define delivery locations, set delivery costs, and enable payment-on-delivery options for specific areas — all from your admin dashboard.

Almost everything. You can customize your website’s colors, layout, banners, content, tags, and more. You can also integrate features like chat apps, payment APIs, social media feeds, and more to tailor the experience to your brand.

Yes — if you're on the Pro or Premium plan. Pro users get a temporary Storexy URL for immediate setup. A Storexy representative will then contact you to connect your store to your existing domain.

You’ll get an email notification each time you receive an order. Orders will also appear in your admin dashboard under the Orders tab.

Your store supports Bank Transfer, Online Payment, and Pay on Delivery (for selected areas). By default, your bank details are displayed at checkout. If you enable online payments, customers can pay instantly via Paystack, PayPal, or any other supported gateway you’ve connected.

Yes — if you're on a Pro or Premium plan. You can build a custom menu on your store to mirror or link to the menu of your existing website. This allows visitors to navigate seamlessly between both platforms, creating a unified experience whether they're browsing your corporate site or shopping on your store.

Yes. If you're on the Premium plan, you can request additional pages and features to be added to your store. Pro users can also access custom feature requests, depending on complexity, by submitting a support ticket through their admin panel. Please note that these additions may come at an extra cost — but they’re priced affordably to suit small and growing businesses.

No, downloading the website source code isn’t supported. This helps us maintain security, performance, and platform-wide updates — ensuring your store stays fast, reliable, and up to date without technical hassle.

You can accept payments in any currency supported by your chosen payment gateway. At setup, you’ll select a default currency (e.g., NGN, USD, GBP, EUR). On the Pro Plan, you can enable a currency switcher so customers can choose between USD, GBP, NGN, and EUR. The Premium Plan offers full multicurrency support — including more global currencies and automatic currency switching for international customers.