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Contact Us

The Storexy support team is available 24/7 by email, live chat, and phone

Location

Pheegoh Technologies
18, Ogudu Road, Ojota. Lagos

Phone

+234 8055 5317

Email

support@storexy.com

Social Media

Frequently asked questions

How does Storexy work?

Storexy is a robust platform that helps you create and manage your business online. You can begin in 3 easy steps
(a) Select your plan
(b) Select your template
(c) Submit your business information.
A correspondent will reach out to you while we process your request.

I don't have coding or design experience.

You don't need to be an expert to operate Storexy. You can customize the look and feel of your website from your admin panel. If you need extra help, contact our support center or navigate to the custom services section of your admin panel.

Is there a free plan?

We don’t provide a free plan, but our monthly plan is available if you're simply looking to test the waters.

Can I switch plans?

Yes, you can switch plans anytime from your admin panel linked to your website. The amount of days allocated to your new plan will be added to whatever is left on your existing plan.

What happens after the subscription expires?

When your subscription expires, your website will redirect to a page requesting for subscription. You will however still be able to access your admin panel in order to resubscribe.

I don't have time to manage and monitor online business or orders. Can you help?

We can provide a dedicated team to manage your website, social media and other digital deliverables, so you can focus on the operational aspect of your business.

I don't have a logo yet. Can I still start?

Sure, you can. While waiting for your logo, your business name will be displayed in the logo area of your website. We also offer logo design services which you can opt for while submitting your store information.

How does shiping process work?

You are in full control of the shipping process. You can set all delivery parmeters by adding your preferred delivery locations, cost of delivery or enabling cash on delivery to your preferred locations. You don’t need to ship items yourself. You can use a third-party fulfilment service to prepare and ship your orders for you.

How much of the website can I customize?

You can pretty much customize everything - colors, positioning, banners, content, tags, integrate API for chat app, featured tweets, online payment and more.

I already have a domain name. Can I use it?

Yes, you can use an existing domain. Our correspondent will collect necessary details to connect it to your new website.

What happens when I receive an order?

You’ll receive an email notification every time your receive an order. New orders will also be displayed on your admin dashboard when you log into your admin panel.

How do I receive payments from customers?

You can receive payment by bank transfer, online payment and you can also activate Pay on Delivery for your preferred locations. We currently support Paystack and Paypal payment gateways.

Is there a tutorial material for managing the admin panel?

Yes, there's a PDF document here for merchants. You can also visit our blog for more information.

Can I have other pages and features added?

Sure, you can request for more pages and features by reaching out through the custom services section of your admin panel.

Can I download my website code?

No, you can't. Storexy is a cloud hosted platform. Howeve, you are able to export your products and customer information as a csv file.

In what currencies can I be paid?

You are allowed to select between Naira and Dollar as your default currency. To have both currencies featured on your website, you will have to unlock the multicurrency feature with ₦20,000 only.